Privacy Statement

WEBSERVER – PROTOCOLS

When you visit our website, as is usual on almost all websites, our server automatically collects certain anonymous, non-personal information such as:

• the date and time of your visit to our website
• the pages you visit on our website
• the type of web browser you use (for example, Netscape Navigator or Internet Explorer)
• the country code of the website version you access (e.g. .de, .uk, .it))
• the language of the browser you use
• the website from which you linked directly to our website
• the search word used (if our site is accessed via a search engine)
• the type of connection and operating system.

We use this information to continuously improve your website experience such as to provide better site service, customisation of the site based on user preferences, compilation of statistics and trends, market research and other uses to improve this site and our service to visitors.

We are not able to personally identify you using the above data.

COOKIES

Cookies are used to collect the above information from your computer in order to track users’ preferences and structure the website optimally. The information we collect using those cookies is non-personal information. Cookies are small files which are stored temporarily on your hard disk (session-based cookies). These cookies exist only until the end of your browsing session. They are used for navigation and increase the user friendliness of a website. You can still use some of our website even if you do not want cookies to be created on your computer. However, please note that some functions may be restricted and/or some websites will not be available. Most browsers accept cookies automatically. However, you can prevent this by setting your browser to block all cookies but certain features of the site may not work without them. For details, please refer to the instructions provided by your browser manufacturer.

A list of cookies on the website are:

rc::a
Duration: Session
Category: Necessary
Function: This cookie reads and filters requests from bots.

rc::b
Duration: Session
Category: Necessary
Function: This cookie is used to distinguish between humans and bots.

rc::c
Duration: Session
Category: Necessary
Function: This reCAPTCHA reads and filters requests from bots.

wc_cart_hash_#
Duration: Session
Category: HTML
Function: This Woocommerce cookie stores a website visitors basket.

wc_fragments_#
Duration: Session
Category: HTML
Function: This Woocommerce cookie stores visitors login information so they don’t need to keep logging in if the browser closed.

_gat
Duration: 1 minute
Category: Analytics}Function: This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.

_gid

Duration: 1 day=
Category: Analytics
Function: This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form.

_ga
Duration: 2 years
Category: Analytics
Function: This is a Google Analytics cookie that is used to collect information about how visitors use the website.

vuid

Duration: 2 years
Category: Functional
Function: This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.

_GRECAPTCHA
Duration: Session
Category: Necessary
Function: This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.

cookielawinfo-checkbox-advertisement
Duration: 1 year
Category: Necessary
Function: The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Advertisement”.

cookielawinfo-checkbox-others
Duration: 11 months
Category: Necessary
Function: This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other”.

cookielawinfo-checkbox-analytics
Duration: 11 months
Category: Necessary
Function: This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.

cookielawinfo-checkbox-performance
Duration: 11 months
Category: Necessary
Function: This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.

cookielawinfo-checkbox-functional
Duration: 11 months
Category: Necessary
Function: The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.

cookielawinfo-checkbox-necessary
Duration: 11 months
Category: Necessary
Function: This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.

viewed_cookie_policy
Duration: 11 months
Category: Necessary
Function: The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

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SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with the Website and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

For which purposes do we process your personal data? We process your personal data to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with applicable legislation. We may also process your personal data for other purposes for which we will ask your explicit consent. We process your personal data only when we have a valid legal reason to do so. Learn more about how we process your information. 

When and with which types of parties do we share your personal data? We may share your personal data in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. 

What are your rights? With regard to the data we process about you, you may exercise different kinds of rights. We will be transparent about our processing activities and upon your request we will provide you more information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. 

Read the privacy statement in full if you want to learn more about what Canon Medical Systems Europe B.V. does with any information we collect. 

PERSONAL DATA YOU PROVIDE

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services. The personal data that you share with us is stored in our customer relationship management system in order to use any of the services on our website, like registration for the Services, or a personalized web experience or educational events. This personal data is then processed and used to only perform the requested services, in compliance with the applicable data privacy legislation. Your personal data will only be used for other purposes after your prior consent. 

On some websites we use a “double opt-in system”. This means that when you first register to use the Services, you will receive a confirmation email containing your login details. You then need to use these details to access our website. Your registration is not activated until you have logged in with your username and password.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• login ID (username or email address
• password
• first name (mandatory)
• last name (mandatory)
• Company/Institute (mandatory)
• email address (mandatory)
• user’s telephone (optional, not mandatory)
• user’s country (mandatory)

All personal information that you provide to us has to be true, complete, and accurate. Please notify us in case of any changes to your personal information or in case you notice we process incorrect information.

Confidential information

Except for certain personal information that may be specifically requested on the Website for a purpose as described in this Privacy Statement, CMSE discourages the submission of confidential or proprietary information to this website. CMSE does not generally request or require such information and has no need to receive such information. Any such information you submit to this website , email or other electronic means shall be considered and treated as non-confidential.

Protecting the privacy rights of minors

The Website is not addressed to children and young people under the age of 18. Children under the age of 13 may not transmit any personal data over the Internet without the consent of their parent or guardian. We ensure that we do not knowingly collect and store any personal data relating to this age group. Please contact us if you know or suspect we may have collected information from a child in this age group.

Information automatically collected
We may collect certain information automatically when you visit, use, or navigate the Services. We collect this information with the use of cookies on the website. This information does not reveal your specific identity (like your name or contact information) but may include the date and time of your visit to our website, the visited pages, type of browser you use, the country code of the website version you access, the language preferences of the browser you use, the website from which you linked directly to our website, the search word used, type of connection and operating system, and other technical information. This information is primarily needed to provide and maintain the security and operation of our Services, to address and fix technical problems, to improve our services and for our internal analytics and reporting purposes. Using the above information we are not able to personally identify you.

If you would like to know more about the use of automatically collected information, read our Cookies Policy provided on this website. With the cookie preferences you may set your own preferences on the cookies to be used.

PURPOSE OF PROCESSING

We process your personal data for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of the Services. We may process your information to provide you with the requested service.
• Education purposes. To provide education about the operation and use of equipment or software or other educational needs to support you in your professional development. 

LEGAL BASE OF PROCESSING

We only process your personal information when we believe it is necessary and we have a valid legal basis to do so under the applicable law.

As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your personal data if you have given us consent to use your personal data for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

• Legal Obligations. We may process your personal data where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Necessity for the performance of Services and your interest to use it. We may process your personal data needed to execute the services to which you have subscribed or that you have requested us to support you with.

DISCLOSING YOUR PERSONAL INFORMATION

We are committed to maintaining your trust, and we want you to understand when and with whom we may share your personal data.

• Corporate affiliates. CMSE, its Group Companies or Distributors, depending on your territory, (for a full overview please check https://eu.medical.canon/contact/index) may contact you by e-mail, mail, or telephone if you agree to that contact to provide information regarding programs, products, services, educational events and content that may be of interest to you. If you approach us from a global territory that falls under the responsibility of Canon Medical Systems Corporation (“CMSC”), the further follow-up will be done through CMSC, its local Group Companies, or Distributors (for a full overview please check https://global.medical.canon/about/global.

We restrict access to personal data to our group of companies, distributors and their employees who have a “need to know” such information.

• Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and need access to such information in this respect. We have contracts in place with our third parties, including arrangements to protect your personal data. This means that they are not allowed to use your personal information outside the scope of the agreed arrangements or without our instructions. They will also not share your personal information with any other organization other than Canon Medical Systems Europe B.V. These third parties will take all required security measures to protect you following our instructions and retention periods.

The categories of third parties we may share personal information with are as follows:

• Third-Party Service Provider. Parties used as sub-processors to provide the Services and make the Website available for users.
• Other Third Parties. In case of a legal obligation CMSE may be legally compelled to release your personal data information. 

1. DATA PROCESSING IN COUNTRIES OUTSIDE THE EUROPEAN ECONOMIC AREA

With the Website and the Services we provide we will not process your personal data outside the European Economic Area. 

HOW LONG DO WE KEEP YOUR INFORMATION

Personal data that we process for the purposes described in this Privacy Statement, is being kept as long as needed for the purposes mentioned in this Privacy Statement and to provide the Services, unless a longer retention period is required or permitted by law. In case you raise requests or give your consent for specific purposes we will retain your personal data longer with respect to such other purposes.

SECURITY

CMSE has implemented appropriate technical and organizational security measures to protect your personal data. Your personal data is being stored in our secure networks and access is restricted to those employees and partners who are entitled to access our systems.

Where you provide personal data via the Website or Services we encrypt these data with “Secure Socket Layer” (SSL) standard encryption system. Please note that your browser must support encryption protection. You can find this, for example, in all modern browsers. To ensure your browser is up to date, visit https://browsehappy.com/. 

Your personal data is stored in databases which are protected against unauthorized access by security firewalls and software. Whenever your browser displays a closed padlock symbol at the bottom of the screen, or a similar icon/highlighted web address in a different browser, this indicates that your data is being transmitted in an encrypted format.

If the SSL system is not available for technical reasons, an error page is displayed to ensure that under no circumstances can your data be transmitted without encryption.

Some of the features on this Website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your name, e-mail address, etc. We don’t use secure email and cannot guarantee that our e-mails send to you will be secured from unauthorized interception.

WHAT ARE YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA

Residents of the European Economic Area (“EEA”), Switzerland, and the UK can exercise certain rights available to them under applicable data protection laws. Where such rights apply, we will comply with requests to exercise these rights in accordance with applicable data protection law. You have the right to receive a copy of your stored personal data at any time. In addition, you are entitled to withdraw your consent at any time and if we use legitimate interest as legal basis you have a right to object to such personal data processing activities. You can exercise your privacy rights or withdraw your consent by submitting a request to the e-mail address provided under Information/Contacts.

Please note that withdrawing your consent for certain processing activities will not affect the lawfulness of the processing up to the moment of your withdrawal nor, will it affect the processing of your personal information based on other legal grounds. 

CHANGES TO THIS STATEMENT

We may update this Privacy Statement to reflect changes to our processing activities. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is available. We encourage you to periodically review this Privacy Statement to be up to date with the latest information and to be informed about how we protect your personal data.

INFORMATION/CONTACTS

In case you may have questions related to this Privacy Statement or the processing of your personal data by CMSE, you may contact us via below email address and contact details. If you have the idea that we don’t reply correctly to your request with regard to the processing of your personal data or if you have a complaint in this respect, you may also contact us via the same contact details below. 

You can contact our CMSE Lead Data Privacy Officer, who monitors compliance with privacy laws within our Canon Medical Group companies. Please send an e-mail regarding any inquiry or complaint related to privacy protection to CMSE Group Lead Data Privacy Officer to the email address data.protection@eu.medical.canon  

Or send your request by mail to the below address:

Canon Medical Systems Europe BV

Bovenkerkerweg 59,

1185 XB Amstelveen

Attention to: Lead Data Privacy Officer

For more information call: Tel: +31 (0)88 228 5000

You also have the right to file a complaint with your national data protection supervisory authority, if our response is not satisfactory to you. 

Your national data protection supervisory authority can be found here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

This Privacy Statement was last updated on June 16, 2025.